How To Avoid Telecommunications Helpdesk Hell
PAT PILCHER reaches boiling point while ‘on hold’ and hatches a simple strategic plan for better service.
What’s Wrong With Sky’s Injunction Against ISPs And What It Could More Productively Be Spending The Money On
PAT PILCHER has a novel idea for Sky TV and all the money it will spend convincing ISPs to police the internet.
Sky Outrages Internet Providers By Asking Them To Block Naughty Websites
PAT PILCHER weighs in on a broiling controversy involving Sky's demands to internet providers and their angry response.
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